Scope AR and Caterpillar Deliver First Augmented Reality-Based Remote Support Platform for Heavy Industry
Scope AR, the creator of the first-ever true augmented reality smart instructions and live support video calling solutions, today announced a license with Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, to provide an augmented reality-based live support video calling platform built specifically for the unique remote assistance needs of industries using heavy machinery. A first-of-its kind partnership, Scope AR and Caterpillar are delivering the unprecedented ability for the Caterpillar dealer network to leverage the benefits of augmented reality (AR) for live support in repairing, troubleshooting a problem or conducting maintenance on equipment.
“This is about delivering an entirely new, interactive interface for remote workers to more effectively and efficiently communicate with experts in real-time, wherever they are,” said Scott Montgomerie, CEO and co-founder of Scope AR. “With machinery and equipment becoming increasingly complex, we are excited to partner with Caterpillar to provide the technology tools they need to share expert knowledge more quickly and deliver the remote support needed to get equipment back up and running faster.”“At Caterpillar, we are always looking for innovative ways to enhance our customers’ operations and experience with using our equipment,” said Lonny Johnson, senior engineering project team leader at Caterpillar. “Through our partnership with Scope AR, our operators and dealers now have access to a superior level of remote support that will dramatically improve comprehension and reduce downtime costs at millions of job sites across the globe.”
The new platform is based upon Scope AR’s Remote AR technology – an augmented reality-based remote assistance application – and will include advanced features specific to the industries surrounding Cat products. The platform combines augmented reality with live video streaming, voice, live annotation, screen sharing and white-boarding to simulate the effectiveness of having the expert looking over your shoulder guiding you on what to do step-by-step.
About Scope AR
Augmented reality (AR) company Scope AR is the creator of the first-ever true AR smart instructions and live support video calling solutions – WorkLink and Remote AR. The company provides the industry’s most comprehensive set of tools to allow users to become their own experts, learning to assemble, repair or troubleshoot problems wherever they are. Whether training, performing complex fieldwork or remote tasks, or any number of assisted activities across vertical industries including industrial equipment manufacturing, aerospace, construction, utilities, oil and gas, automotive, consumer applications and more, Scope AR provides robust solutions for in-field support and performance tracking. The company’s partners and users include Epson, Boeing, Toyota, Lockheed Martin, Honeywell and Sealed Air, among others. The company was founded in 2011 and is based in San Francisco with offices in Edmonton, Canada. For more information go to www.scopear.com.
For 91 years, Caterpillar Inc. has been making sustainable progress possible and driving positive change on every continent. Customers turn to Caterpillar to help them develop infrastructure, energy and natural resource assets. With 2015 sales and revenues of $47.011 billion, Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. The company principally operates through its three product segments – Construction Industries, Resource Industries and Energy & Transportation – and also provides financing and related services through its Financial Products segment. For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media.